bitnami-redmine-2.0.3-1-ubuntu-12.04 rant about issues

Seriously, I have been working in IT for 14 years and this has to be the absolute worst piece of software delivered in the worst possible variety of ways. Let me list them: Grab windows installer and attempt to install - fails on mysql install ok grab BITNAMI redmine VA issues:

1. documentation describes how to make this work with vmware BUT docs are out of date, we run vsphere not server, 5.0.1 not pre 4 version so vmware converter process described in docs not relevant at all.

2. attempt to deploy vmf template directly - whoops BITNAMI have made drives in the va IDE not SCSI. Error message is both irrelevant and misleading.

3. Use converter to import the machine yay

4. Starts and runs ok

5. add two users - admins

6. attempt to configure email notifications

7. whoa....error message

8. read docs

9. again

10. and again

11. and again

12. and again

13. try everything

14. read redmine docs

15. try that

16. read forums

17. try that

18. read some more, reread docs, call colleagues and ask them

19. start cursing

20. curse some more

21. 5 hours into install process question god, country and software industry in general

22. decide to post rant to offending entities forumn and completely disavow product to next 50 people I speak to

23. feel somewhat better and wonder if anyone will actually read this